A client dinner in Austin showed me why we need better partner contracts

We were pitching a big project together, and my agency partner started promising things our contract didn't cover. I had to jump in and correct them, which made us both look bad. How do you handle it when a partner overpromises in front of a client?

2 comments

2 Comments

dylan6042d ago

Started promising things our contract didn't cover" is a wild move.

benc531d ago

See this all the time with companies over promising to get the sale. Internet providers saying "up to" speeds they can't actually deliver, or gyms selling memberships with "unlimited" classes that are always full. They bank on you being too busy to fight it later. It's a shady way to do business that just burns trust.