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Showerthought: I caught our partner agency billing us for my own client's work
Sitting in a Panera in Columbus on a Tuesday, I noticed a line item on our partner's invoice for "strategy sync" on an account my team had handled solo since January. I pulled the shared drive, matched timestamps, and found 14 hours billed against meetings that never happened. Called the partner's ops lead that afternoon, kept it calm, and asked for the calendar invites behind those hours. Turns out their junior account person was logging prep time under our retainer by mistake, and we got a $3,200 credit plus a new rule that shared accounts get one combined time tracker. How do you all handle billing audits with partners without torching the relationship?
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jennysullivan8d ago
Did the partner's ops lead explain why nobody caught this before?
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