Honestly, my buddy told me to just ask for the sale instead of over-explaining

Ngl, I was giving this client a whole breakdown on post tensioning for their new build, and he cut me off to say 'just tell me the price'. I quoted $15k and he said yes on the spot. Has anyone else had a client who just wanted you to skip to the bottom line?

3 comments

3 Comments

nelson.nancy1mo ago

Man, some folks just have zero time for the details, right?

markhall20d ago

Nah I gotta disagree. Sometimes folks just want a straight answer, not a class. That guy probably called three other shops before you and got the same speech. He already knows what a fan does. He just wanted to hear a number and a yes. You could've said "vaulted ceiling adds an extra fifty for the bracket kit, total two-fifty" and skipped the rest. He would've been fine with that. Details matter to us who do the work, but the customer just needs the bottom line.

nelson.nancy1mo ago

Had a guy call my shop for a ceiling fan install. Started explaining the wiring differences for a vaulted ceiling and he just sighed. Said "Lady, can it spin and make air? What's the damage?" Told him two-fifty for the job, he said "fine" and hung up. Sometimes they just want the number.