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Had a customer in Phoenix tell me to just 'blend it in' on a 20 year old paint job

Last month I had this older guy bring in his 2004 Silverado that had clear coat peeling all over the hood. He pointed at a small chip and said just blend the clear on that spot, save me some money. Tried explaining that clear coat failure doesn't work like that, you gotta strip and respray the whole panel. He got kinda mad and said other shops do it all the time. Anyone else run into customers who don't get how clear coat actually works?
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3 Comments
rileyellis
rileyellis1mo ago
I get it, but you really can't blend clear coat once it's failing. Strip time.
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west.anna
west.anna1mo ago
Yeah, once it's dry there's no faking it... gotta start fresh.
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rileyellis
rileyellis1mo ago
Three attempts to patch a bike tire this month taught me the same lesson - once something's gone wrong at the base level, slapping more stuff on top just makes the mess bigger (and takes longer to clean up).
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