Saw a 2018 F-150 come back after 3 months with the same dent I fixed

I did a full rear quarter repair on a guy's silver F-150 back in June, looked perfect when he left. He just rolled back in yesterday with the exact same crease in the same spot, said he hit a pole in a parking lot downtown. How do you guys handle repeat customers who mess up the same panel twice?

2 comments

2 Comments

martin.paige5d ago

Oh man, that's rough! A buddy of mine runs a small body shop and had a guy bring his Civic back twice in one year with the exact same fender bender, he just started charging full price no jokes the third time. Honestly if they're paying for the repair each time it's still a win for the business, just gotta laugh it off and take their money again lol.

laura_black315d ago

Ha, that's wild! It's funny how some people just cannot learn from their mistakes, especially when it costs them money. I feel like it's the same pattern with everything from car repairs to phone chargers people buy the same cheap one six times instead of just buying the good one once. It's like we all have a blind spot for the easy fix even when the obvious solution is right there in front of us. Makes you wonder if some folks just like the cycle of playing the victim.