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That time a customer called me out for leaving copper in my cut pile
Back when I first started my plumbing crew I was convinced you had to really yank old pipe out to do it right. One customer watched me for five minutes then asked why I was making her wall look like a war crime scene. She showed me how cutting clean and leaving the old copper in place actually saves time and prevents drywall damage. I fought her on it for like 20 minutes until she brought out a photo of a job her brother did the exact same way. Now I leave pipes in the wall 90% of the time and my patch work looks way better. Anyone else have a customer or client teach you something you should have already known?
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murphy.barbara19d ago
Watched a guy argue with his own wife's uncle's photo for a half hour before admitting he'd been doing drywall repairs that looked like a Jackson Pollock painting.
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loganl2219d ago
Oh man, this hits way too close to home (like a sledgehammer through sheetrock). I used to think I was built different too, yanking out copper like I was in some kind of plumbing strongman competition. Then a sweet old lady watched me tear a hole in her ceiling and just said "son, you're putting more holes in my house than a woodpecker on meth." She showed me the clean cut method with a picture of her nephew's work who did it exactly right. I argued for a solid 10 minutes (looking like a total idiot) until I realized my patch jobs looked like a toddler's art project compared to his. Now I leave pipes in place and my drywall repair consists of maybe one small access hole instead of a war zone.
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the_max15d ago
Ha, wait, the woodpecker on meth line is brutal but accurate. I can't believe you argued for 10 minutes after hearing that, I would've just nodded and grabbed the saw.
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