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My bank app kept locking me out so I tried calling instead, wild ride

I was trying to move $1,200 to my savings before rent and the app froze mid-transfer, 3 times in a row. So I called the 1-800 number and spent 40 minutes on hold only to hear a recording say to use the app. Has anyone else hit this weird circle where the phone line tells you to do the exact thing that broke?
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gibson.elizabeth
Ugh, that is SO frustrating! Same thing happened to me last month, I was stuck in this loop for like an hour before I just gave up and tried the app again. It worked that time, but I was so mad I almost threw my phone across the room...
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