Shoutout to the guys who book 15-minute slots for full restyles

This happens all the time. A client books a short slot for a complex cut, like last week when a guy wanted a full restyle in 15 minutes. I rushed and the result was poor. Another example is expecting a precise fade in no time. It frustrates me because quality suffers. I want clients to know that good cuts need proper time. Why don't they get that?

3 comments

3 Comments

drewwalker1mo ago

Read a blog post arguing that underbooking leads to more client complaints in the long run.

drew_cooper1mo ago

And rushed service feels cheap, @drewwalker.

dakotas541mo ago

My last haircut was so rushed the barber practically pushed me out of the chair after 12 minutes (I timed it). Guess that's the "underbooking leads to complaints" model @drewwalker mentioned, where the complaint is me looking like I fought a lawnmower. They definitely prioritized speed over, you know, actually cutting hair properly. Felt less like a service and more like a drive-thru.