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That shift 8 years ago when I tried the new POS system and it crashed 4 tables in a row
I work at a diner in Cleveland and we finally switched from paper tickets to a tablet system back in 2017. First Friday night with it, I put in a burger order and the whole thing froze, then my next 3 tables got sent to the kitchen twice each. The cook was yelling at me about duplicate tickets and I had to manually fix everything with a pen and paper while the tablet rebooted. That night taught me that new tech always has a glitch period - you gotta keep your old methods handy for at least 2 weeks. Anyone else's restaurant go through a rocky transition with new equipment?
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sageross11d agoMost Upvoted
Wait, did you actually keep paper backups or did you have to scramble like I did? That's the real test right there.
The problem is most places just roll out new POS systems with zero overlap period. I've seen it a dozen times. You gotta keep that old printer plugged in and the paper tickets ready for at least a full week, maybe two. Don't trust the "it's fully tested" line from the vendor.
Teaching the whole crew to fall back to paper when everything freezes is key too. Some people freeze up just like the machine does when it crashes. Run a drill on a slow Tuesday where you force everyone to use paper only for an hour.
The other thing nobody tells you is to watch for the duplicate ticket bug. That one got my old spot bad. The fix is to train everyone to wait five seconds after hitting submit before touching anything else. Sounds dumb but it works.
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