The coupon lady who made me rethink our whole appointment book

Had a customer last Tuesday wave a 20% off coupon from some third party app I never heard of, and she got real loud when I said we don't take those. Turns out she spent 15 minutes on the phone with her bank trying to dispute the charge before I even got a word in. Thing is, she wasn't mad about the money, she was mad that our website has a loyalty program but no mention that outside coupons don't apply. I checked our Google listing after she left and sure enough, there's a promo banner that links to that app. Took me an hour to update the site and socials, but also made me wonder how many other folks showed up expecting a deal and just walked out silently. Has anyone else dealt with third party coupon apps listing your business without permission? How do you even get removed from those things?

2 comments

2 Comments

wyatt5220d ago

Those apps are a pain in the ass.

caleb_stone20d ago

Those apps are a pain in the ass" is right, but which part gets you the most? The constant notifications or the part where you gotta log in again just to check one thing?