Why does nobody talk about saying no to the 'let me speak to your manager' threat?

Holly Cooper · 2026-10-07T11:30:03.581582+00:00

I worked the register at a sandwich shop in Boise for two years, and I always caved when a guy said those words, handing over free food just to keep the peace. Last Tuesday a woman demanded a refund on a half-eaten sub and I finally just said no, calmly, and pointed at the sign. She yelled for five minutes, then left, and my manager backed me up the whole way. I always thought giving in was the job, but it made every shift worse for all of us. Has anyone else held the line and had it actually go fine?

Talk Freely

Loading…

Why does nobody talk about saying no to the 'let me speak to your manager' threat? | Behind the Counter - Talk Freely