julia_wright19•2mo ago

Unpopular opinion: I hid a repair mistake from a regular customer

Coming clean risks trust, but secrecy feels worse.

3 comments

3 Comments

susana662mo agoTop Commenter

But how is keeping a secret ever the right call here?

jordan_young2mo ago

My secret Santa fail last year says never.

margaret_white482mo ago

Keeping a secret... man, that phrase just reminds me of the time I forgot to tighten a drain plug. Found it rolling around the shop floor after the car left. Had to call the guy and tell him to come right back. My heart was in my throat the whole time.