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Pro tip: a customer told me my website was too hard to use on a phone and I finally listened.
They emailed me last month saying they gave up trying to book a service on their phone. Said it took five taps just to find the contact form. I checked the analytics and saw 70% of my site traffic is mobile. I spent the last three weeks rebuilding the whole thing to be simple. Now it's one tap to call or book. Has anyone else had to totally redo their site for mobile? What did you fix first?
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luna89117d agoMost Upvoted
Did you find it hard to let go of all the fancy stuff on the desktop version? I had the same wake-up call last year when I saw over half my traffic was coming from phones. I just kept the most important stuff - a big "get a quote" button, a simple menu with like five things max, and scrollable product pics without needing to pinch. It killed me to cut out all the extra fluff but the mobile bounce rate dropped from like 75% to 30% in a month lol
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danielhenderson1mo ago
Honestly used to think mobile-first was just a buzzword. My old site had a tiny menu you had to pinch to open, and the booking button was buried at the bottom. Saw the bounce rate on phones was insane, like 80%. The first thing I fixed was making the call-to-action button huge and stuck at the bottom of the screen, so it's always there. Totally redid the navigation into a simple hamburger menu with just three clear options. Night and day difference now.
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