Spent $600 on a CRM that I replaced with a spreadsheet in two months

Bought a fancy CRM for my landscaping business back in March because I was drowning in sticky notes and missed follow-ups. The sales guy promised it would save me 10 hours a week, but I spent more time fiddling with the fields than actually calling people back. Last month I switched everything to a shared Google Sheets file with color-coded tabs, cost me nothing, and it took one afternoon to set up. Has anyone else shelled out for software that ended up being worse than what you already had?

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the_dylan23d ago

Software companies sell the dream of fixing a mess, but half the time the mess is just part of running a business. Spreadsheets force you to keep things simple, and simple usually wins because you actually use it every day. It's like buying a fancy espresso machine but still going back to the drip coffee maker because it just works.