A coworker's all caps tickets finally clicked for me

He began using all caps for ticket notes after a particularly frustrating support call. I learned he has some hearing impairment and was aiming for clarity. Is this something other tech teams have run into, and how did you deal with it?

3 comments

3 Comments

hill.andrew2mo ago

With hearing impairment, we found bold text worked better than caps.

the_james2mo ago

That's smart @hill.andrew, it works for way more than just hearing stuff.

bensingh2mo ago

We actually set up a team style guide for ticket notes... it covers stuff like using bold for key details instead of caps. That way everyone’s on the same page without making it a personal thing. It just made the whole process smoother for everyone.