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Had a client in Dallas bring in a laptop that wouldn't boot, and their comment about the fix stuck with me.
It was a Dell Latitude with a failed CMOS battery, a simple $5 part. I swapped it out and it booted right up. When I told them the fix, they just looked at the old battery and said, 'So the whole thing was held up by a watch battery?' It made me realize how many problems come down to one tiny, cheap part. Anyone else have a story about a simple fix that surprised a customer?
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miakelly4d ago
We had a moving job where a fancy treadmill wouldn't fit through the door, and the client was ready to return it. Turns out you just pop off two plastic end caps to shorten the frame. Their face was priceless when we showed them the tiny parts, kind of like @benc53's point about paying for the know-how. It's wild how often the biggest headache has the smallest fix.
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