Remember when we had to explain what a hard drive was to customers?

Back in 2008, a man brought his desktop into my shop in Omaha and asked if I could 'empty the cup' inside his computer because it was full. He had heard about memory and thought it was a physical container. I showed him the actual hard drive, opened his My Documents folder, and we deleted about 2,000 duplicate vacation photos together. Do you ever miss those simple, hands-on teaching moments with clients?

3 comments

3 Comments

drew9658d ago

Those moments were honestly kind of frustrating and inefficient.

troy4947d ago

Yeah, "frustrating and inefficient" hits home, @drew965. I got past that by just blocking out short, focused times for those tasks. It stopped the whole day from feeling wasted and made a real difference.

jake1893d ago

See it differently from drew965, honestly. Those teaching moments were the best part of the job for me. It built real trust, like @troy494's method builds a better workday. Helping someone finally get it, face to face, felt way more useful than just swapping parts.