My cousin told me to rate a finance app 5 stars immediately after downloading it so I'd get access to the premium features for free. I did it in March and now the app keeps crashing during bill payments, and support won't even look at my tickets since I flagged them as a 'satisfied user'. Tried to edit my review to 1 star, but the app locked that option behind a paywall. Cost me around $30 in late fees before I finally uninstalled it. Has anyone else gotten burned by devs rewarding early positive reviews with no real customer service?