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My method for dealing with clients who want more than they paid for
I kept having clients ask for extra bits of work after we agreed on a price. It was eating up my time and I wasn't getting any more money for it. After one job where I did three rounds of free tweaks, I knew I had to fix this. Now, I write a very clear list of what my price covers before I start anything. I email this list to the client and make sure they say okay. When they later ask for something not on the list, I just refer back to our agreement. I tell them politely that it will need a new quote. This keeps things fair and has really cut down on those annoying requests.
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charles_fisher537mo ago
Honestly, how did you not lose it after three rounds of free tweaks? That's insane that it went on that long. Getting it in writing first is such a smart move.
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grant.skyler7mo ago
Absolutely, and it is such a common trap to fall into. I learned the hard way after a project where the phrase "just one more small change" came up every single day for two weeks. By the end, I had done triple the work we originally agreed on for the same flat fee. Now my first email always spells out the number of revisions included, no exceptions. It saves so much frustration on both sides.
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