My manager told me to stop saying 'no problem' and just say 'you're welcome'

I worked at a coffee shop in Denver for two years and always replied with 'no problem' when someone thanked me. Last week a regular customer pulled me aside and said it sounds like I'm doing them a favor instead of just being polite. Has anyone else got feedback like this and changed how they talk to people?

3 comments

3 Comments

rowanellis26d ago

My old boss chewed me out for the same thing, called it "bad customer service" which is total crap.

hugo82526d ago

That manager had it backwards - good help means solving the problem is top priority.

margaret_jackson7326d ago

Did you ever get any actual training on how to handle those situations? It's frustrating when bosses just assume you should know the "right" way to do something without ever telling you what that is. My last job had a similar rule about never interrupting the customer, but then they'd blame us later for not fixing the real issue.