DAE have servers who say "heard" instead of actually confirming the ticket?

Worked a double last Saturday at my place in Portland and watched three tickets die at the pass because my new server kept saying "heard" instead of repeating the order back, and I need to know if anyone else has a fix that isn't just me yelling "what did I say?" every single time.

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betty_palmer13d ago

I read a piece on a chef blog about this exact thing, some kitchen in Austin started making new hires write tickets back on a dry erase board before the food even hits the window. Sounds annoying but it supposedly cut their mess ups in half within two weeks.

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