A customer demanded I redo a full day's work for free after they changed their mind

I spent 8 hours installing custom shelving in a home office, and the client approved the final layout. The next morning, they called saying they wanted it all moved to a different wall, claiming they never liked the first spot. They refused to pay for the new labor or materials, about $650 in total. Has anyone else had a client try to get a full redo without paying after giving the okay?

3 comments

3 Comments

hayden13320d ago

Honestly, that "they never liked the first spot" line is such a classic move. I had a lady approve a tile pattern and then, after it was set, said the grout color gave her a headache and wanted it all ripped out for free. Tbh, some people just think changing their mind is our problem to fix for nothing.

matthew_hart2515d ago

Yeah, the "headache" from grout color is a new one. Guess we should start handing out aspirin with the final invoice.

jamie10120d ago

Ever had a client change their mind after you already finished the job?