3
Am I wrong for not refunding the $6 missing fries?
I work drive-thru at a busy spot in Tulsa, and last Tuesday a guy came back livid because his order had no large fries. He demanded a full refund for the whole meal, not just the fries, which felt wild to me. I offered him a fresh large fry and a free dessert, but he kept yelling about principle, so I finally caved just to get him out of the line. Honestly, people treat a tiny mistake like we robbed them, and I think we've all gotten too scared to hold a fair line on replacements. Anyone else think refusing a full meal refund for one missing item is the right call, or am I just jaded after seeing this 10 times a week?
0 comments
Log in to join the discussion
Log In0 Comments
No comments yet
Be the first to share your thoughts on this discussion.