Appreciation post: A customer's simple thank you hit different today

Had a guy call in furious about a late delivery last week, spent 20 minutes calming him down and tracking his package. He called back today just to say he appreciated how I handled it and apologized for yelling. Anyone else ever have a customer come back around like that and make you rethink the whole job?

3 comments

3 Comments

norag6618d ago

@jessicaflores he tracked your IP? That's wild. People are unhinged.

jessicaflores19d ago

That one time a dude literally tracked my IP address to yell at me about a billing error, then 3 days later sent our whole team a gift basket with a note apologizing. Totally caught me off guard but lowkey made my whole month.

valw3619d ago

My third grade teacher once yelled at me for spelling her name wrong, then gave me extra recess. @jessicaflores