Loading…
7
Back then, a quick chat solved everything. Now it's endless automated messages.
I used to handle customer complaints with a five-minute phone call. Now, with all these online forms and ticket systems, a simple mix-up can drag on for weeks. It's frustrating how much slower and less personal fixing problems has become. Do you think we'll ever get back to having a direct chat?
3 comments
Log in to join the discussion
Log In3 Comments
oliver_young507mo ago
Referencing the "personal touch is extinct" line, the angle everyone misses is this is deliberate corporate policy. They calculate that losing some frustrated customers costs less than hiring people to talk to us. It's not a tech issue, it's a money choice. We won't get back to direct chats because the system is built to avoid them. The only way it changes is if bad service starts hurting their stock price, but most folks just give up. So we're left with clunky tickets because it's cheaper for them, even if it wastes our time.
6
clairem477mo ago
Call the main line and spam the zero key until a human answers, it's my go-to move. Slide into their social media DMs with your issue, since public shame gets their attention fast. Keep replying to the ticket every day with a short, polite nudge to keep it from getting buried. The personal touch is basically extinct, but you can still game the system if you're annoying enough.
5
the_kevin7mo ago
Saw an article that basically proved what oliver_young50 said, where companies track how many people just give up before getting help. I've tried clairem47's tricks too, but it feels like a part time job just to get a human to glance at your problem. The whole thing is built to wear you down so you stop trying, which saves them a ton of cash. We're stuck with it unless everyone suddenly gets way more stubborn.
4