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Changed my mind about letting customers walk all over me after a shift at Dillard's last Saturday
I used to think keeping the peace was worth refunding anything, but a lady tried to return a blouse she'd clearly worn to a wedding with the pit stains to prove it. My manager backed me up for once and said no, and idk, it felt good to have a backbone. Has anyone else had a manager surprise you by actually sticking to policy?
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hollyg591mo ago
oh come on, so she tried to return a worn shirt, big deal. you're acting like she committed a crime when really she just pushed a boundary that you could've easily caved on and moved on from. i've worked retail for years and honestly, bending the rules now and then keeps people coming back and keeps the vibe positive. you say it felt good to have a backbone but did it really feel good to make someone leave pissed off over a blouse? sometimes the store's policy is way too strict and customer loyalty matters more than a few bucks lost.
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grant.sam2mo ago
Laughed out loud at "pit stains to prove it" because some people really think customer service means accepting biohazards as returns. Glad your manager finally grew a spine too, must've felt like seeing a unicorn in the wild. Now if only corporate could clone that manager for every store in existence.
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