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Found a weird trick that stopped 90% of angry refund demands
Ngl I was getting worn down by people screaming at me over $12 late fees at the electronics return counter in Columbus. Then I tried something random - I stopped saying 'I understand your frustration' and started saying 'That sounds incredibly frustrating, let me see what I can do'. Swear to god the tone shift was instant. Out of 20 customers last week, only 2 kept pushing after that. Has anyone else found a specific phrase that just works better?
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james_singh713d ago
Wait, you work at the electronics return counter in Columbus... isn't that the one over near the mall? Pretty sure they just switched managers a few months back. That phrase thing works though, I've noticed the same with "let me see what I can do" instead of the usual corporate script...
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