Had a call with a homeowner today that flipped my script on complaining

I was griping about a client who wanted me to redo a pipe bend three times because it 'didn't look straight enough.' Then my apprentice Tommy pointed out that the guy was probably just nervous about his first renovation in 20 years. It hit different because Tommy's only 19 and usually jokes around, but he nailed it. Has anyone else had a younger coworker or someone unexpected make you step back and see the customer's side?

2 comments

2 Comments

evan_campbell14d ago

Man that kid's got more wisdom than half the old timers I know...

jordang3214d ago

Yeah but let’s be real about that kid, Evan. The stuff he said about saving money and investing early, that’s solid, but he also talked about putting everything into one stock which is just dumb. No matter how smart you are, nobody should bet their whole future on a single company. And the part where he said you don’t need an emergency fund if you’re young? That’s a quick way to end up broke when your car blows up. He’s got good instincts for sure, but he’s still missing some of the basics that keep you from losing it all.