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I finally got a customer to admit they broke the product after a three hour call.
This guy insisted our new coffee maker was defective out of the box because it wouldn't turn on. After walking him through every step, he finally said, 'Okay, I might have plugged it into the outlet with the switch flipped off.' It took from 9 AM until lunch to get that confession. Anyone else have a simple fix that a customer refused to see for way too long?
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hill.andrew1mo ago
That "dead outlet" story from @valh32 hits home. It feels like we're all just skipping the basic checklist lately. I see it everywhere, like people restarting their computer ten times before checking if the monitor's plugged in, or filing a bug report because they didn't click "save." It's like the simplest, most obvious step has become invisible. Why do we jump straight to "it's broken" instead of "did I turn it on"?
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