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I used to think the 'customer is always right' thing was total nonsense, but a guy in Phoenix last week proved me wrong.
He came in complaining his new $800 phone case was cracked, and I was ready to argue it was user damage. Then he showed me a video of it cracking on its own on his kitchen counter overnight, and I had to eat my words and give him a full refund. Has anyone else had a customer actually prove they weren't just making stuff up?
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nelson.wesley6mo ago
Read thomas275's story and still can't believe that price.
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oscar6667mo ago
Wait, an $800 phone case? That's insane!
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thomas2757mo ago
Oh man, that reminds me of my buddy who bought a crazy expensive leather case for his last phone. He dropped it once and the case split right open, screen shattered. He was so mad, said it felt like burning cash. I get wanting protection, @oscar666, but at that point are you just paying for a brand name?
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