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Just hit 100 complaint calls in a single shift, a new personal record.
It was all because of a system outage that our alerts missed, so we were totally unprepared. Anyone else ever have a day where the queue just never stops?
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nelson.wesley14d ago
Been there, it's brutal. I just put my head down and focused on one call at a time. Taking a quick walk after the shift helped too.
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caleb_stone14d ago
Wait, isn't focusing on one call at a time the only way to survive? @nelson.wesley I tried that, but my brain would still get fried from the back-to-back angry customers. The walk after helps, but I found I needed a five-minute quiet break halfway through, just staring at a wall with my headset off. That reset let me handle the next wave without the stress from the last call piling up.
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the_riley11d ago
My old manager used to say the wall stare was a sign of a pro. It sounds silly but that quiet reset kept me from burning out on the worst days. Finding those little gaps to go blank is a survival skill.
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