Just hit 500 client sessions and it made me pause

I crossed 500 personal training sessions last Thursday afternoon. That's five hundred early mornings, sweaty gym floors, and conversations about life while people count reps. What really surprised me was looking back and realizing I've had maybe 4 or 5 genuine nightmare customers in that whole time. The rest were just normal folks having a bad day who needed someone to listen. Any of you hit a milestone that made you rethink the bad experiences?

3 comments

3 Comments

the_patricia26d ago

I read somewhere that 95% of clients are good people just having bad days.

the_piper16d ago

Oh man, for real! I've had people literally yell at me over things I couldn't fix too, like their own mistake they made online.

martin.paige26d ago

Are you really telling me that 95% figure is supposed to be comforting? I call total bs on that, @the_patricia. My experience is way different, like most clients are fine until something goes wrong, then they turn into total monsters. When someone's having a "bad day," they don't just get a little grumpy, they yell at you, blame you for stuff you didn't do, and make your whole day awful too. I've had people scream at me over the phone because their package was late, which I had zero control over, and they just keep pushing until you're ready to cry. Maybe it's just my field or where I work, but that "good person" thing doesn't hold up when they're threatening to get you fired over a mistake you didn't even make. Honestly, I think most people just use "bad day" as an excuse to be rude without facing consequences.