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Six months ago my store's returns desk was a war zone, now it's calm, and half my old crew thinks we sold out
We started letting people return anything under $50 with no receipt and no questions, and our daily blowups dropped from around 4 a shift to maybe 1. Is that a win for customers or are we just training people to treat our stuff like a rental service? Would love to hear from anyone who works a desk like this.
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