The moment I realized my customer was just mad about something else entirely

I was on a plumbing call last Thursday in a fancy neighborhood near Oak Park, fixing a backed up kitchen sink for a guy who was PISSED before I even walked in. He started yelling at me about how we overcharge and take too long, and I almost snapped back. But then I noticed his kid's bike was busted in the driveway and his wife was on the phone crying about something. I just said 'sir, I hear you, let me get this drain clear first and we can talk price after.' Turned out his kid's soccer team just lost a big tournament and he was taking it out on me. We got the sink working in 20 minutes for $150 and he actually tipped me $20. Has anyone else ever shown up to a job and realized the customer's anger had nothing to do with your work?

2 comments

2 Comments

elliotadams5d ago

Nope. He still blamed you for the price before you fixed it.

the_lucas5d ago

Oh come on, is it really that big of a deal? Some people just like to complain about prices no matter what, it's not like it's personal or anything. He got his fix done and the price was what it was, so why drag it out? Seems like a lot of drama over something pretty minor.