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The week I quit a customer over a $2 late fee, then begged them back
I worked at a call center in Dayton for a billing company, and one guy lost it over a $2 late fee. I told him to take his business elsewhere, but my supervisor made me call him back and apologize with a waiver. Has anyone else snapped at a customer and then had to eat crow? Which side do you land on, backing your staff or keeping the account?
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