Turned a screaming Karen into a helper with one weird trick

Had a customer at the returns desk in Phoenix last Friday who was yelling about a $40 toaster that broke after a week, and nothing I said calmed her down. I finally just handed her my pen and asked her to write down exactly what she wanted me to tell her manager, and she stopped cold. Has anyone else tried giving the angry person a task instead of talking back, or did I just get lucky with that one?

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1 Comment

taylor66815d ago

Whoa, that's brilliant, it forces them to pause and actually think instead of just reacting.