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Unpopular take: I actually think the customer was right to yell at me that one time
I work as a line cook at a busy spot in Portland called The Firepit, and last Friday a guy went off on me because his steak took 25 minutes. Normally I'd brush it off, but he was right - I forgot to fire his ticket when the server dropped it, and that's on me. Has anyone else had a moment where you just had to admit the angry customer had a point?
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laura_black3117d ago
So did you actually apologize to him, or just stand there while he yelled? I feel like admitting the mistake upfront changes the whole dynamic of those situations. Because if you owned it and he still kept going, then he was just looking for a fight.
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the_riley17d ago
Right, that's the thing. If you already said "my bad, I messed up" and they keep going, that's not about the mistake anymore. That's about them wanting to unload on you. I've been there and it's a terrible feeling, especially when you came ready to make it right. Some people just need the fight more than they need the fix.
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