Used to handle refunds like a robot til one lady made me snap

I used to just process returns no questions asked, just scan the receipt and move on. But last Tuesday some lady came in with a 6 month old blender that was clearly caked in dried smoothie and claimed it was 'defective'. She yelled at me for 5 minutes straight about how our store brand is garbage. I looked her in the eye and said 'Maam, this blender works fine, you just never rinsed it.' She stormed off to my manager who backed me up for once. Now I actually look at the items before hitting refund and call out the obvious misuse. It slows things down but I'm not getting walked on anymore. Has anyone else started pushing back on ridiculous returns?

2 comments

2 Comments

murphy.barbara1d agoTop Commenter

Wait, she left a smoothie in it for 6 months??

daniel8571d ago

I mean, I get that leaving a smoothie in a blender for 6 months sounds bad, but maybe it's not as crazy as it seems. People forget things in fridges all the time, especially if they're busy or go through something rough. Idk, I've definitely left leftovers in the back of my fridge way longer than I meant to. Calling her out for it feels a little harsh when we don't know her whole situation. Sometimes life gets messy and you just don't think about the smoothie you made months ago.