Warning: A guy in Phoenix screamed at me for 20 minutes because his coupon from 2019 was expired.

After I calmly explained our policy changed in 2020, he demanded a manager and then left a bad review saying I 'ruined his whole week'.

3 comments

3 Comments

ben20611d ago

Wow, that's a him problem, not a you problem.

adam75111d ago

Actually, that phrase can be toxic. It shuts down empathy. If a friend is struggling because their partner lost a job, calling it a "him problem" just isolates them. Real support means helping people you care about, even when their problems aren't your fault.

william_jackson652d ago

My buddy went through this last year with his wife's medical bills. I mean, it's not your fault but you still help them figure out the paperwork. Just saying "his problem" makes people feel alone.