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Management bought fancy diagnostic tablets but half the crew won't touch them
Last month, our shop owner brought in a set of new diagnostic tablets for all the bays. He said it would speed up repairs and keep records neat. But I've seen three guys just leave them in the box, sticking to their old manuals and gut feelings. It's causing a split between the younger and older mechanics, and jobs are taking longer because we're not on the same page. I tried to show one guy how to pull up wiring diagrams on the tablet, but he brushed me off. Now, when a complex fault comes in, there's tension about how to approach it. Has anyone else dealt with this tech divide in their shop? How do you get everyone on board without starting arguments?
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charles_bell7mo ago
Hear they won't even open the tablet boxes? That's just wasting good money.
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phoenix3667mo ago
Watched our lead tech fight with the new software for an hour before he threw his hands up and went back to his beat-up manual. I get it, my first time with a scan tool I almost ordered parts for a problem that didn't exist. @holly796 has a point about gut checks, my dude's instincts found a broken ground the computer said was fine. But these tablets aren't meant to replace that, just give you another angle. Maybe show them how pulling up a live data graph can prove their hunch right in front of the customer.
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