Seeing more shops rush through diagnostics to hit quotas

Is sacrificing accuracy for speed really saving money in the long run?

3 comments

3 Comments

How many times does a quick fix turn into a comeback job that eats all the profit from the first visit? Rushing to close tickets just means the real problem is still in there, waiting to fail again (and the customer won't be happy about paying twice). That lost time for a second diagnostic, plus the extra parts and labor, has to hurt the bottom line more than taking the time to do it right once. I've seen it happen, where a shop burns through customer trust just to hit some numbers on a board. Sure, the books might look good this month, but what about six months from now when people stop coming back?

park.evan2mo ago

Spot on @linda45... shortcuts in life always circle back worse.

thomas2752mo ago

I read a study that said a comeback repair can cost a shop three times the original job's profit. Linda45 is right, that lost trust is the real killer.