Can we talk about the time a client's wife offered me a coffee and it changed how I talk about money?
I was finishing up a laminate install in a nice house in Tacoma, maybe two years back. The husband was at work, and his wife was home. She asked if I wanted a coffee while I was packing up my tools. We got talking, just small talk, and she asked how business was. I gave my usual vague 'oh, it's okay' line. She looked at me and said, 'You know, you're in our house. You can tell me if it's great or if it's slow.' That hit me. I realized I was always scared to sound like I was doing too well or not well enough, so I just mumbled. Now, if a client asks, I'm honest. I might say 'summer is always busy for me' or 'it's picking up after the holidays.' It builds a real connection. Has anyone else found that being a little more open with clients actually helps get more work?